Call Center Manager | On-Site Leader & Team Growth

Johnson Controls; Kansas City (MO); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Paid vacation/holidays/sick time

401K and comprehensive benefits

Training opportunities

Collaborative team environment

Safety commitment (Zero Harm)

Employee discount programs

Résumé du poste

Johnson Controls is seeking a Call Center Manager to lead daily operations and drive performance. You will train and motivate a team of agents, manage monthly metrics for satisfaction, quality and productivity, and conduct performance reviews.

The role emphasizes collaboration with peers and cross-functional partners to enable exceptional customer experiences. Ideal candidates bring at least 2 years in a supervisory call center role, strong communication, and proven leadership.

Qualifications

• Minimum of 2 years of management or supervisory experience in a contact center or leadership role.
• Must be able to work weekends and be on-site.
• Background check required and equal opportunity employer.

Responsabilités

• Oversee daily call center operations to meet metrics for customer satisfaction, quality and productivity.
• Train, coach and motivate staff; conduct formal performance reviews and development plans.
• Collaborate with teams to drive process improvements and ensure effective service delivery.

Connaissances

People management

Communication skills

Business analysis

Leadership

Relationship management

Organizational skills

Motivation and coaching

Formation

Bachelor's Degree

Description du poste

Johnson Controls is seeking a Call Center Manager to lead daily operations and drive performance. You will train and motivate a team of agents, manage monthly metrics for satisfaction, quality and productivity, and conduct performance reviews.

The role emphasizes collaboration with peers and cross-functional partners to enable exceptional customer experiences. Ideal candidates bring at least 2 years in a supervisory call center role, strong communication, and proven leadership.