Remote Call Center Sales Leader | Drive Growth & CX

Mass Markets; Las Cruces (NM); On-site; USD 70,000 - 110,000; Full time

Job summary

MCI is seeking a Call Center Sales Manager to lead a team of supervisors and agents, driving sales, service quality, and efficient operations. You will mentor supervisors, set performance goals, and influence client metrics while ensuring top‑tier customer experience.

The role emphasizes leadership, payroll management, and cross‑functional collaboration to grow revenue and maintain high service standards in a dynamic environment.

Qualifications

• Experience leading call center teams and improving KPIs.
• Strong communication and interpersonal skills for coaching staff.
• Ability to manage payroll, schedules and performance objectives.

Responsibilities

• Lead a team of call center supervisors and inbound/outbound reps.
• Develop reports on service processes and best practices.
• Drive revenue growth and customer satisfaction through strong leadership.

Skills

Leadership

Sales

Coaching

Performance management

Payroll

Recruiting

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a Call Center Sales Manager to lead a team of supervisors and agents, driving sales, service quality, and efficient operations. You will mentor supervisors, set performance goals, and influence client metrics while ensuring top‑tier customer experience.

The role emphasizes leadership, payroll management, and cross‑functional collaboration to grow revenue and maintain high service standards in a dynamic environment.