Hybrid Business Systems Analyst - ServiceNow & Analytics

Lancesoft; Pontiac (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

LanceSoft is seeking a Business Systems Analyst to work across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP, and Service Centre teams. The candidate should be a self-starter, take ownership of projects, and apply strong communication and analytical skills to deliver solutions and meet specifications.

The role emphasizes data analysis, writing technical requirements, testing, and implementing technology solutions, along with training and user support.

Qualifications

• 5+ years of experience as a Business Systems Analyst or similar role.
• Experience with ServiceNow integrations (Asset Management, Inventory, CMDB discovery, Webex).
• Strong data analytics and problem-solving skills.
• Experience with Contracts and RFPs is a plus.

Responsibilities

• Analyze business processes and design technical solutions across Infrastructure Services.
• Write and refine technical requirements, test solutions, and ensure delivery to specifications.
• Conduct data analysis, create procedures, and provide user training and support.
• Prepare RFPs and contracts; support procurement activities as needed.

Skills

Data analytics

Tools

ServiceNow integrations

CMDB discovery

Webex

M365 Productivity Suite

Job description

LanceSoft is seeking a Business Systems Analyst to work across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP, and Service Centre teams. The candidate should be a self-starter, take ownership of projects, and apply strong communication and analytical skills to deliver solutions and meet specifications.

The role emphasizes data analysis, writing technical requirements, testing, and implementing technology solutions, along with training and user support.