Hybrid Business Systems Analyst Data Analytics & ServiceNow

LanceSoft Inc; Pontiac (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

LanceSoft Inc is seeking a Business Analyst to support infrastructure services projects across Networking, Server, Workstation Services, O365, VoIP, and Service Centre teams. The role requires strong communication, analytical, and problem-solving skills, with ownership of project deliveries from requirements to deployment.

The candidate will analyze data, design solutions, write technical requirements, perform testing, and provide training and user support.

Qualifications

• Experience with ServiceNow integrations, including Asset Management, Inventory Management, CMDB discovery.
• Telecommunications expense management experience is a plus.
• Strong experience using the Microsoft 365 productivity suite.
• Data analytics experience is required.
• Experience with contracts and requests for proposals is a plus.

Responsibilities

• Analyze business requirements and translate them into technical specifications.
• Collaborate with infrastructure teams to implement solutions across Networking, Server, and Workstation services.
• Create procedures, test solutions, and train users.
• Draft RFPs and define contracts scope of deliverables.

Skills

ServiceNow integrations

Telecommunications expense management

M365 productivity suite

Data analytics

Contracts and RFP experience

Tools

ServiceNow

Microsoft 365

Job description

LanceSoft Inc is seeking a Business Analyst to support infrastructure services projects across Networking, Server, Workstation Services, O365, VoIP, and Service Centre teams. The role requires strong communication, analytical, and problem-solving skills, with ownership of project deliveries from requirements to deployment.

The candidate will analyze data, design solutions, write technical requirements, perform testing, and provide training and user support.