ServiceNow Business Analyst - Data-Driven IT Solutions

IO Datasphere, Inc.; Pontiac (MI); Hybrid; USD 85,000 - 105,000; Full time

Job summary

IO Datasphere, Inc. is seeking a ServiceNow Business Analyst to support Infrastructure Services, including Networking, Server, Workstation Services, O365 and VoIP.

The role covers data analysis, requirements writing, testing, and delivering solutions across multiple teams in a hybrid environment. The candidate will prepare procedures, provide user training, and contribute to RFPs and contract deliverables while ensuring deliverables meet specifications.

Qualifications

• Experience with ServiceNow integrations across IT infrastucture.
• Strong data analytics and requirement-writing skills.
• Experience testing and implementing technology solutions.
• Familiarity with CMDB, asset and inventory management.
• Experience with RFPs and contract deliverables.

Responsibilities

• Analyze data, design solutions, and write technical requirements.
• Test and implement technology solutions to meet specs.
• Research problems and propose improvements to systems.
• Create procedures to improve existing processes and systems.
• Provide training and user support for new solutions.
• Develop and document RFPs and scope of deliverables.

Skills

ServiceNow integrations

Data analytics

Testing implementation

Telecom cost mgmt

MS 365

RFPs contracts

CMDB discovery

Asset management

Inventory management

Webex

Tools

M365 Suite

Job description

IO Datasphere, Inc. is seeking a ServiceNow Business Analyst to support Infrastructure Services, including Networking, Server, Workstation Services, O365 and VoIP.

The role covers data analysis, requirements writing, testing, and delivering solutions across multiple teams in a hybrid environment. The candidate will prepare procedures, provide user training, and contribute to RFPs and contract deliverables while ensuring deliverables meet specifications.