Hybrid Business Analyst - Salesforce & Data Insights

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 75,000 - 85,000; Full time

Job summary

24 Hour Home Care is seeking a Business Analyst to join the Business Transformation Office. You will translate business needs into clear requirements and deliver reporting, dashboards, and AI-enabled solutions using Salesforce.

Hybrid role based in El Segundo, CA, coming into the office about three days a week. You will partner with stakeholders, develop requirements, test, and drive adoption while measuring outcomes to improve processes.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent hands-on experience.
• 2–3 years of experience in business systems, data and reporting, implementation, or business analysis.
• Strong working knowledge of Salesforce, including navigation, reports and dashboards, and translating business needs into configuration requirements.
• Experience with Power BI, Tableau, Salesforce Flow, integrations, analytics, or AI capabilities preferred; Salesforce Administrator certification is a plus.

Responsibilities

• Partner with stakeholders to understand business needs and translate them into clear requirements for systems, reporting, workflows, and process improvements.
• Analyze data and build reports and dashboards in Salesforce and other reporting tools to provide actionable insights and support business decisions.
• Execute assigned implementation activities, including business requirements, testing, adoption support, and post-launch optimization, while coordinating technical dependencies with IT.
• Identify opportunities to improve or automate manual processes and responsibly apply AI and automation capabilities within assigned initiatives.
• Measure solution adoption and outcomes, gather stakeholder feedback, and recommend improvements based on data and business needs.

Skills

Business analysis

Data analysis

Salesforce expertise

Communication

Education

Bachelor’s degree in related field

Tools

Salesforce

Power BI

Tableau

Job description

24 Hour Home Care is seeking a Business Analyst to join the Business Transformation Office. You will translate business needs into clear requirements and deliver reporting, dashboards, and AI-enabled solutions using Salesforce.

Hybrid role based in El Segundo, CA, coming into the office about three days a week. You will partner with stakeholders, develop requirements, test, and drive adoption while measuring outcomes to improve processes.