Senior IT Systems Analyst — Salesforce & Systems (Hybrid)

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 85,000 - 102,000; Part time

Job summary

24 Hour Home Care - Corporate Division in El Segundo, CA seeks a Senior IT Systems Analyst focused on Salesforce to design, implement, and optimize business systems, with a strong emphasis on enhancing processes and user support for global operations.

This temporary, hybrid role requires 3+ years of Salesforce experience, collaboration with stakeholders, and the ability to maintain clear system documentation while training users on new capabilities.

Qualifications

• Bachelor’s degree in IT, CS, or a related field.
• 3+ years Salesforce Developer/Administrator experience.
• Experience supporting system design, implementation, enhancements, and troubleshooting.
• Experience with project management and technical support.
• Strong understanding of IT systems, infrastructure, and security practices.

Responsibilities

• Triage and resolve incoming system tickets based on urgency.
• Collaborate with stakeholders, developers, and project teams to identify needs and improve workflows.
• Design and implement Salesforce enhancements and other system solutions.
• Test system changes for functionality, security, and business alignment.
• Maintain system documentation, ticket updates, and implementation records.
• Provide troubleshooting for Salesforce and other systems; escalate when needed.
• Train and support users on system functionality and processes.

Skills

Salesforce admin

Systems analysis

Ticket management

Project coordination

Technical problem-solving

Stakeholder communication

User training

Security awareness

Education

Bachelor’s degree in IT/CS

Tools

Salesforce

Job description

24 Hour Home Care - Corporate Division in El Segundo, CA seeks a Senior IT Systems Analyst focused on Salesforce to design, implement, and optimize business systems, with a strong emphasis on enhancing processes and user support for global operations.

This temporary, hybrid role requires 3+ years of Salesforce experience, collaboration with stakeholders, and the ability to maintain clear system documentation while training users on new capabilities.