Senior Salesforce Business Analyst (Hybrid) — Drive Change

S R INTERNATIONAL INC; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

State of Arizona - AZDES seeks a Business Analyst with Salesforce experience for a hybrid role based in Phoenix. You will gather and translate business requirements into Salesforce specifications, working with developers to deliver scalable solutions.

You will act as a liaison between IT and business stakeholders, perform gap analyses, and support Salesforce configurations and testing to drive process improvements. Strong communication and collaboration are essential.

Qualifications

• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years working with Salesforce.
• Proven experience in gathering and documenting business and technical requirements.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
• Ability to work with cross-functional teams in a collaborative environment.
• Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps.
• Excellent communication, problem-solving, and analytical skills.
• Salesforce Administrator (ADM 201) or BA certification preferred.
• Experience with data migration, integration tools, or Salesforce APIs preferred.
• Knowledge of reporting and dashboard tools within Salesforce preferred.

Responsibilities

• Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
• Translate business needs into functional specifications and work with developers to implement scalable solutions.
• Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
• Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
• Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
• Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
• Develop and maintain detailed process flows, data maps, and documentation.
• Conduct user training sessions and support change management efforts.
• Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best practices.

Skills

Salesforce

Requirements

Stakeholder comms

Agile SCRUM

JIRA

Azure DevOps

Cross-functional teams

Communication

Job description

State of Arizona - AZDES seeks a Business Analyst with Salesforce experience for a hybrid role based in Phoenix. You will gather and translate business requirements into Salesforce specifications, working with developers to deliver scalable solutions.

You will act as a liaison between IT and business stakeholders, perform gap analyses, and support Salesforce configurations and testing to drive process improvements. Strong communication and collaboration are essential.