Business Analyst

24 Hour Home Care; El Segundo (CA); Hybrid; USD 75,000 - 85,000; Full time

Job summary

24 Hour Home Care, a leading home care provider in California, is seeking a Business Analyst to translate business needs into clear requirements and actionable solutions. This role focuses on Salesforce as the primary platform, with reporting, automation, and AI-enabled capabilities, and collaborates with IT for platform-level changes.

The position is hybrid, requiring in-office presence in El Segundo 3 days per week, with standard California business hours and opportunities to drive process

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; equivalent hands-on experience may be considered.
• 2–3 years of experience in business systems, data and reporting, implementation, or business analysis.
• Strong working knowledge of Salesforce, including navigation, reports and dashboards, and translating business needs into configuration requirements.
• Demonstrated experience using data to inform solution design and business decisions.
• Experience with Power BI, Tableau, Salesforce Flow, integrations, analytics, or AI capabilities preferred; Salesforce Administrator certification is a plus.

Responsibilities

• Partner with stakeholders to understand business needs and translate them into clear requirements for systems, reporting, workflows, and process improvements.
• Analyze data and build reports and dashboards in Salesforce and other reporting tools to provide actionable insights and support business decisions.
• Execute assigned implementation activities, including business requirements, testing, adoption support, and post-launch optimization, while coordinating technical dependencies with IT.
• Identify opportunities to improve or automate manual processes and responsibly apply AI and automation capabilities within assigned initiatives.
• Measure solution adoption and outcomes, gather stakeholder feedback, and recommend improvements based on data and business needs.

Skills

Business analysis

Data visualization

Stakeholder communication

Cross-functional collaboration

Education

Bachelor’s degree in related field

Tools

Salesforce

Power BI

Tableau

Salesforce Flow

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

Role

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page. Sound interesting? Read on for more details!

The Role

The Business Analyst translates business needs into clear requirements, reporting, and practical solutions across the Business Transformation Office (BTO) portfolio. Working at the intersection of business transformation, technology, data, and process improvement, this role supports defined components of larger initiatives by analyzing business challenges, developing requirements, executing implementation activities, and measuring results. Salesforce is the primary business platform for this role, alongside reporting, automation, and AI-enabled solutions. This is a business-facing implementation role rather than an engineering or platform administration position, partnering with IT when platform-level changes are required.

Primary Responsibilities

• Partner with stakeholders to understand business needs and translate them into clear requirements for systems, reporting, workflows, and process improvements.
• Analyze data and build reports and dashboards in Salesforce and other reporting tools to provide actionable insights and support business decisions.
• Execute assigned implementation activities, including business requirements, testing, adoption support, and post-launch optimization, while coordinating technical dependencies with IT.
• Identify opportunities to improve or automate manual processes and responsibly apply AI and automation capabilities within assigned initiatives.
• Measure solution adoption and outcomes, gather stakeholder feedback, and recommend improvements based on data and business needs.

This is a hybrid position, coming into the El Segundo office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; equivalent hands-on experience may be considered.
• 2–3 years of experience in business systems, data and reporting, implementation, or business analysis.
• Strong working knowledge of Salesforce, including navigation, reports and dashboards, and translating business needs into configuration requirements.
• Demonstrated experience using data to inform solution design and business decisions.
• Experience with Power BI, Tableau, Salesforce Flow, integrations, analytics, or AI capabilities preferred; Salesforce Administrator certification is a plus.

Skills

• Business analysis and requirements gathering
• Data analysis, reporting, and visualization
• Salesforce and business systems
• Process improvement and solution implementation
• Stakeholder communication and cross-functional collaboration

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [e-mail]
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: [phone]

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:: $75,000 USD - $85,000 USD