Hybrid Branch Operations Leader - Commercial Lines

Insurance Office of America; Dana Point (CA); Híbrido; USD 100 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

401K with employer match

Professional growth

Work-life balance

Community service

Team-oriented culture

Resumo da oferta

Insurance Office of America in California is seeking a Branch Operations Supervisor for Commercial Lines. This hybrid role requires one day in the office at select CA locations, and you will directly manage the Account Team, assign tasks, monitor performance, and ensure policy compliance while upholding IOA values.

The ideal candidate has 2+ years in insurance, an active P&C license, strong leadership and communication skills, and proficiency with MS Office.

Qualificações

• 2+ years of insurance industry experience.
• Active P&C license required.
• Excellent communication and people management skills.
• Proficiency with MS Office (Outlook, Word, Excel).

Responsabilidades

• Lead and manage Account Management staff and workflows.
• Ensure HR processes and policies are followed.
• Monitor productivity, quality, and service standards.
• Schedule staffing and manage days off for continuity.
• Participate in interviewing and hiring decisions.
• Deliver performance evaluations and coaching.
• Develop staff through training and mentorship.
• Promote IOA values and culture.
• Analyze performance data and report to leadership.

Conhecimentos

2+ years industry experience

Outstanding communication

People management

MS Office

High School Diploma

Formação académica

Active P&C license

High School Diploma or equivalent

Descrição da oferta de emprego

Insurance Office of America in California is seeking a Branch Operations Supervisor for Commercial Lines. This hybrid role requires one day in the office at select CA locations, and you will directly manage the Account Team, assign tasks, monitor performance, and ensure policy compliance while upholding IOA values.

The ideal candidate has 2+ years in insurance, an active P&C license, strong leadership and communication skills, and proficiency with MS Office.