Hybrid Branch Operations Leader — Commercial Lines

Insurance Office of America; Burbank (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Job summary

Insurance Office of America (IOA) seeks a Branch Operations Supervisor for Commercial Lines in California. The role involves direct management of Account Team staff, performance monitoring, HR processes, scheduling, training, and ensuring policy compliance while upholding IOA values.

The ideal candidate will have 2+ years in the insurance industry, an active P&C license, and strong leadership plus MS Office proficiency.

Qualifications

• 2+ years of industry experience with deep knowledge
• Active P&C license is required
• Outstanding communication and people management skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Directly manage Account Team staff and workflows
• Monitor staff performance and provide coaching
• Ensure HR processes and policy compliance
• Schedule and manage staff time off for service continuity
• Participate in interviewing and hiring recommendations
• Deliver performance evaluations and coaching
• Promote IOA values and culture
• Analyze performance data and report to leadership
• Drive process improvements and policy adherence

Skills

People management

Leadership

Communication

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) seeks a Branch Operations Supervisor for Commercial Lines in California. The role involves direct management of Account Team staff, performance monitoring, HR processes, scheduling, training, and ensuring policy compliance while upholding IOA values.

The ideal candidate will have 2+ years in the insurance industry, an active P&C license, and strong leadership plus MS Office proficiency.