Hybrid Branch Operations Leader, Commercial Lines

Insurance Office of America; San Clemente (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking a Branch Operations Supervisor - Commercial Lines in a hybrid role across multiple California offices. You will directly lead the Account Management team, oversee HR processes, monitor performance, and ensure service standards while promoting IOA values and a strong culture.

The ideal candidate will have 2+ years in the industry, an active P&C license, and excellent people skills.

Qualifications

• 2+ years of industry experience with broad knowledge of the insurance sector.
• Active P&C license required.
• Excellent communication and people management skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Team Leadership: Manage Account Management staff, monitor performance, and provide coaching.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Monitoring: Ensure productivity, quality, and service standards.
• Scheduling: Manage staff days off calendars for service continuity.
• Staffing Levels: Ensure appropriate staffing levels and recommend adjustments.
• Employee Selection: Participate in interviewing and hiring recommendations.
• Performance Evaluation: Prepare and deliver performance evaluations.
• Coaching and Development: Provide coaching, consultation, and training.
• Professional Development: Encourage growth and development of personnel.
• Succession Planning: Develop future branch operations leaders.
• Culture Promotion: Promote IOA culture and improve engagement.
• Data Analysis: Monitor and interpret performance data.
• Process Improvement: Develop and ensure compliance with core work processes.
• Policy Enforcement: Implement and enforce company policies.
• Leadership Development: Continuously improve management and leadership skills.
• Relationship Building: Develop and maintain positive relationships with IOA leadership and employees.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Leadership

People management

HR processes

Communication

Data analysis

Active P&C license

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Branch Operations Supervisor - Commercial Lines in a hybrid role across multiple California offices. You will directly lead the Account Management team, oversee HR processes, monitor performance, and ensure service standards while promoting IOA values and a strong culture.

The ideal candidate will have 2+ years in the industry, an active P&C license, and excellent people skills.