Branch Ops Leader - Commercial Lines (Hybrid)

Insurance Office of America; Pasadena (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations & sick time

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking a Branch Operations Supervisor for Commercial Lines in California. The hybrid role requires 1 day in-office at a designated IOA location and oversees Account Management staff, staffing decisions, and policy compliance to maintain service excellence.

Ideal candidates have 2+ years in insurance, a current P&C license, strong communication and leadership skills, and proficiency in MS Office. IOA emphasizes growth, engagement, and a collaborative culture.

Qualifications

• 2+ years of insurance industry experience
• Active P&C license
• Excellent communication and people management skills
• Proficiency in MS Office
• High School Diploma (or equivalent)

Responsibilities

• Lead Account Management staff and monitor performance.
• Coordinate scheduling and HR processes.
• Ensure productivity, quality, and service standards.
• Develop staffing plans and conduct interviews.
• Coach and develop staff; promote IOA values.
• Analyze performance data and drive process improvements.
• Foster relationships with leadership and teammates.

Skills

People management

Communication

Leadership

Process improvement

Data analysis

Education

High School Diploma or equivalent

P&C license

Tools

MS Office

Job description

Insurance Office of America is seeking a Branch Operations Supervisor for Commercial Lines in California. The hybrid role requires 1 day in-office at a designated IOA location and oversees Account Management staff, staffing decisions, and policy compliance to maintain service excellence.

Ideal candidates have 2+ years in insurance, a current P&C license, strong communication and leadership skills, and proficiency in MS Office. IOA emphasizes growth, engagement, and a collaborative culture.