Hybrid Branch Operations Lead - Commercial Lines

Insurance Office of America; Westminster (CA); Híbrido; USD 100.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid holidays

401K with employer match

Career progression

Work-life balance

Community service

Descripción de la vacante

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor - Commercial Lines in California with hybrid work options (1 day in-office at select CA locations). The role directs Account Team staff, ensures HR processes, and maintains service standards while driving staff development and IOA values.

Ideal candidates have 2+ years in the industry, active licensing, strong communication, and MS Office proficiency.

Formación

• 2+ years of industry experience with deep, wide-ranging industry knowledge.
• Outstanding communication and people management skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).
• Active P&C license required.

Responsabilidades

• Lead Account Management staff and manage workflows.
• Ensure HR processes and policies are followed.
• Monitor productivity, quality, and service standards.
• Schedule staff days off for service continuity.
• Maintain appropriate staffing levels and adjust as needed.
• Participate in interviewing and hiring recommendations.
• Prepare and deliver performance evaluations.
• Coach and develop staff; promote growth.
• Foster IOA values and leadership development.
• Identify performance gaps and implement corrective actions.
• Analyze performance data and report to leadership.
• Maintain transparent communication with leadership.
• Develop and enforce core work processes and policies.

Conocimientos

People management

Communication skills

MS Office

Educación

High School Diploma

Herramientas

MS Office

Descripción del empleo

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor - Commercial Lines in California with hybrid work options (1 day in-office at select CA locations). The role directs Account Team staff, ensures HR processes, and maintains service standards while driving staff development and IOA values.

Ideal candidates have 2+ years in the industry, active licensing, strong communication, and MS Office proficiency.