Branch Operations Leader, Commercial Lines (Hybrid)

Insurance Office of America; Beverly Hills (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America seeks a Branch Operations Supervisor - Commercial Lines for a hybrid role with 1 day in-office at IOA locations in California. You will directly manage Account Team staff, oversee workflows, and ensure policy compliance while driving staff development and operational excellence.

The ideal candidate has 2+ years of industry experience, an active P&C license, strong communication and leadership skills, and proficiency in MS Office, with a High School Diploma as a

Qualifications

• 2+ years of industry experience with broad knowledge
• Active licensing (P&C) required
• Excellent communication and people-management skills
• Proficient in MS Office (Outlook, Word, Excel)

Responsibilities

• Lead Account Management staff and coach performance
• Ensure compliance with HR processes and policies
• Monitor productivity, quality, and service standards
• Schedule staff and manage days off for continuity
• Recommend staffing adjustments and participate in hiring
• Prepare and deliver performance evaluations
• Promote coaching, development, and succession planning
• Foster IOA culture and positive relationships
• Analyze performance data and drive improvements
• Maintain clear communication with leadership

Skills

People management

Communication

MS Office

Education

P&C license

High School Diploma

Job description

Insurance Office of America seeks a Branch Operations Supervisor - Commercial Lines for a hybrid role with 1 day in-office at IOA locations in California. You will directly manage Account Team staff, oversee workflows, and ensure policy compliance while driving staff development and operational excellence.

The ideal candidate has 2+ years of industry experience, an active P&C license, strong communication and leadership skills, and proficiency in MS Office, with a High School Diploma as a