Hybrid Branch Operations Lead – Commercial Lines

Insurance Office of America; Rosemead (CA); Hybrid; USD 100.000 - 125.000; Vollzeit

Benefits dieser Stelle

Company-paid health insurance

401K with employer match

Paid holidays

Sick time

Professional growth opportunities

Zusammenfassung

Insurance Office of America in California is seeking a Branch Operations Supervisor for Commercial Lines to lead the Account Management team, assign tasks, monitor performance, and ensure policy compliance while upholding IOA values.

This hybrid role requires an active P&C license, strong people leadership, and proficiency in MS Office; the position offers health insurance, 401K with employer match, holidays and growth opportunities.

Qualifikationen

• 2+ years of industry experience with deep, wide-ranging industry knowledge.
• Active P&C license.
• Outstanding communication and people management skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Aufgaben

• Lead Account Management staff, assign tasks and manage workflows.
• Monitor and improve staff performance, scheduling and HR processes.
• Ensure compliance with HR processes and policies.
• Monitor productivity, quality and service standards.
• Handle staffing levels and interview/hiring recommendations.
• Prepare and deliver performance evaluations and provide coaching.
• Promote IOA values and foster engagement across teams.
• Identify performance gaps and implement corrective actions.
• Analyze performance data and maintain transparent leadership communication.

Kenntnisse

Communication

People management

MS Office

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

Insurance Office of America in California is seeking a Branch Operations Supervisor for Commercial Lines to lead the Account Management team, assign tasks, monitor performance, and ensure policy compliance while upholding IOA values.

This hybrid role requires an active P&C license, strong people leadership, and proficiency in MS Office; the position offers health insurance, 401K with employer match, holidays and growth opportunities.