Hybrid Bilingual Collections Specialist - Make Impact

USF Credit Union; Florida; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

401k matching

Mortgage and Auto Loan discounts

4 weeks PTO

11 paid holidays

Volunteer time off

Medical, Dental and Vision plans with

FT/LT Disability and Life Insurance

Employee Assistance Program

Tuition Reimbursement

New Employee Orientation

Think Big culture

Job summary

USF Credit Union in Florida seeks a Collections professional to protect assets by handling delinquencies, documenting actions, and supporting procedure development. Under supervision, you will assist with collection activities and member communications.

The role requires 1–3 years in lending or collections, knowledge of the Fair Debt Collection Act, and strong written and verbal skills. This hybrid position offers growth within a member‑centric culture, with competitive pay and benefits.

Qualifications

• High school diploma or GED required.
• 1–3 years of lending or collections experience.
• Knowledge of the Fair Debt Collection Act and related laws.

Responsibilities

• Contacts members to resolve delinquencies and document actions in systems.
• Maintain accurate records of contact and actions taken on delinquent accounts.
• Post payments and issue required communications including repossession notices.
• Meet with Collections Manager to review results and strategies.
• Cross‑train and perform other duties as assigned.

Skills

Communication skills

Bilingual

Regulatory knowledge

AML knowledge

Education

High school diploma or GED

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

USF Credit Union in Florida seeks a Collections professional to protect assets by handling delinquencies, documenting actions, and supporting procedure development. Under supervision, you will assist with collection activities and member communications.

The role requires 1–3 years in lending or collections, knowledge of the Fair Debt Collection Act, and strong written and verbal skills. This hybrid position offers growth within a member‑centric culture, with competitive pay and benefits.