Bilingual Collections Specialist II

Chartway Credit Union; South Jordan (UT); On-site; USD 28,000 - 30,000; Full time

Job summary

Chartway Federal Credit Union is seeking a full-time Collector to manage delinquent accounts and implement repayment plans in a fast-paced environment. The role reports to the Collections Manager/Supervisor and involves processing payments, letters, and workout packets while maintaining policy compliance.

The ideal candidate has at least 2 years in collections, strong communication skills, and the ability to work with various loan types. This on-site position offers competitive pay and benefits.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of collections experience in consumer or other loan areas or delinquency.
• Ability to communicate clearly and professionally; teamwork oriented.

Responsibilities

• Process collection payments via Western Union, Converge, ECM (ACH and Credit Card).
• Maintain established performance standards for the dept.
• Train and mentor Level 1 collectors.
• Assist management with special collection projects.
• Send collection letters/emails using delinquency-appropriate notices.
• Recommend and prepare Workout Packets following approved programs.
• Understand FDCPA and Chartway policies; manage various loan types.
• Skip trace using approved sources; pursue loss prevention opportunities.

Skills

Communication skills

Phone etiquette

Word

Excel

Outlook

Education

High school diploma or GED

Tools

Western Union

Converge

ECM

Job description

Chartway Federal Credit Union is seeking a full-time Collector to manage delinquent accounts and implement repayment plans in a fast-paced environment. The role reports to the Collections Manager/Supervisor and involves processing payments, letters, and workout packets while maintaining policy compliance.

The ideal candidate has at least 2 years in collections, strong communication skills, and the ability to work with various loan types. This on-site position offers competitive pay and benefits.