Impactful Collections Specialist — Credit Union Focus

Talentify; Fairhope (AL); Hybrid; USD 34,000 - 46,000; Full time

Job summary

CU*SOUTH, a Credit Union Service Organization, seeks a Collections Specialist to handle outbound calls to delinquent accounts and inbound inquiries, while monitoring delinquencies and negotiating payment arrangements. Your role ensures compliance with client rules and industry regulations.

Ideal candidates have a high school diploma, CU/ Banking collections experience, and strong communication skills. Spanish bilingual preferred.

Qualifications

• High School graduate or equivalent.
• Credit Union or Banking Collections experience preferred.
• Bi-lingual/Spanish speaking preferred.
• Experience with CU*BASE software preferred.
• Excellent verbal and written communication skills.
• Thoroughness, attention to detail, and good problem-solving skills.
• Ability to work independently and remain calm under pressure.
• Ability to handle difficult conversations with empathy and respect.
• Discretion with sensitive or confidential data.

Responsibilities

• Contact credit union members via phone to collect delinquent loans.
• Negotiate payment arrangements and update account statuses.
• Respond to inquiries from members and credit unions.
• Document all member interactions in account notes.
• Monitor call volume and ensure adequate queue coverage.
• Ensure compliance with policies and industry regulations.
• Support team and foster a collaborative environment.
• Participate in training sessions with credit unions.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Empathy

Spanish language

Independent work

Calm under pressure

CU*BASE

Education

High school diploma

Tools

CU*BASE software

Job description

CU*SOUTH, a Credit Union Service Organization, seeks a Collections Specialist to handle outbound calls to delinquent accounts and inbound inquiries, while monitoring delinquencies and negotiating payment arrangements. Your role ensures compliance with client rules and industry regulations.

Ideal candidates have a high school diploma, CU/ Banking collections experience, and strong communication skills. Spanish bilingual preferred.