Bilingual Collections Specialist

USF Credit Union; Florida; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

401k matching

Mortgage and Auto Loan discounts

4 weeks PTO

11 paid holidays

Volunteer time off

Medical, Dental and Vision plans with

FT/LT Disability and Life Insurance

Employee Assistance Program

Tuition Reimbursement

New Employee Orientation

Think Big culture

Job summary

USF Credit Union in Florida seeks a Collections professional to protect assets by handling delinquencies, documenting actions, and supporting procedure development. Under supervision, you will assist with collection activities and member communications.

The role requires 1–3 years in lending or collections, knowledge of the Fair Debt Collection Act, and strong written and verbal skills. This hybrid position offers growth within a member‑centric culture, with competitive pay and benefits.

Qualifications

• High school diploma or GED required.
• 1–3 years of lending or collections experience.
• Knowledge of the Fair Debt Collection Act and related laws.

Responsibilities

• Contacts members to resolve delinquencies and document actions in systems.
• Maintain accurate records of contact and actions taken on delinquent accounts.
• Post payments and issue required communications including repossession notices.
• Meet with Collections Manager to review results and strategies.
• Cross‑train and perform other duties as assigned.

Skills

Communication skills

Bilingual

Regulatory knowledge

AML knowledge

Education

High school diploma or GED

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

When joining USF Federal Credit Union, you can expect to work for a company that:

• Strives to be the most influential partner in our Members’ financial journey.
• Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
• Has a culture of engagement, growth, process improvement and community volunteerism.

What’s In It For You

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Position Summary

Under general supervision, in accordance with established policies and procedures; preserves the Credit Union’s assets by controlling delinquent accounts, collecting delinquent loans, mortgages, visas and/or recovering collateral. Assist with department training and development of written procedures.

Essential Functions Include

• Contacts members to resolve delinquencies or takes other appropriate collection actions while maintaining a tactful and resourceful manner to maintain a positive relationship. Uses various systems to document, skip trace, and track delinquency. Handle call back request from members and internal departments. Prepare hardship package for Loan Committee.
• Maintain accurate, complete and timely records of all contact made and action taken on each delinquent account.
• Perform clerical requirements such as posting payments and letter communications including but not limited to required repossession notifications.
• Meets regularly with Collections Manager or Assistant Collection Manager to review collection results and to obtain recommendations on complicated or difficult accounts.
• Cross trains in other areas or departments and performs other job related duties as assigned.

Reports To

Resolutions Assistant Manager

Required Education And Experience

• High school diploma or G.E.D.
• 1-3 years of experience in lending or collections with good knowledge of the Fair Debt Collection Act, Litigation process, Bankruptcy and Repossession.

Additional Skills

• Experience with Microsoft Word, Power Point, Excel and Outlook
• Strong oral and written communication skills are essential to the position
• Bilingual
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Work Environment

This role is currently supported by a hybrid working environment, combining in-office and remote work. Work arrangements are subject to change and may be adjusted at any time to meet business or operational needs.

Physical Requirements

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

Position Type/Expected Hours Of Work

Full-Time/40 hours per week

Classification

Non-Exempt

Other Duties

Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

About Us

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 60,000 members and $800+ million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our vision is to be the most influential partner in each member’s financial journey.

Our mission is to deliver financial solutions to improve members’ lives.