Bilingual Collections Specialist—Spanish/English

MPS Credit Union; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Life insurance

On-the-job training

Opportunities for advancement

Paid sick time

Paid time off

Paid training

Referral program

Vision insurance

Job summary

MPS Credit Union in Miami, FL seeks a dedicated Recovery Solutions (Collections) Specialist, bilingual in Spanish and English, to join our Main Office. You will lead delinquent loan recovery while upholding member service and compliance.

Responsibilities include monitoring overdue accounts, making daily calls, coordinating repossessions, documenting activity, handling insurance claims, and working with agencies. The role offers bonus potential and opportunities for growth in a supportive team.

Qualifications

• 1+ year in customer service, banking, or collections.
• Experience with skip tracing, documentation, and compliance preferred.
• Bilingual fluency in English and Spanish required.

Responsibilities

• Monitor overdue loans and accounts, contacting members to collect payments.
• Make frequent calls (70 a day) and respond to member questions via phone, email, or chat.
• Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.
• Maintain accurate records of collections, repossessions, and account activity.
• File and manage insurance claims and respond to member credit disputes.
• Work with credit counseling agencies and track bankruptcy or garnishment actions.
• Process payments, loan extensions, and account updates according to policy.
• Assist members with loan issues, disputes, and account questions professionally.
• Promote and explain credit union products and services to members.
• Ensure all actions comply with policies, legal requirements, and internal guidelines.

Skills

Customer service

Negotiation

Collections

Bilingual English/Spanish

Banking

Call center

Financial services

Job description

MPS Credit Union in Miami, FL seeks a dedicated Recovery Solutions (Collections) Specialist, bilingual in Spanish and English, to join our Main Office. You will lead delinquent loan recovery while upholding member service and compliance.

Responsibilities include monitoring overdue accounts, making daily calls, coordinating repossessions, documenting activity, handling insurance claims, and working with agencies. The role offers bonus potential and opportunities for growth in a supportive team.