Hybrid Benefits Analyst – Data-Driven HR Support

New York Life Insurance Co.; New York (NY); Hybrid; USD 65,000 - 93,000; Full time

Job summary

New York Life invites applications for an Employee Benefits Support role hybrid in New York. You will respond to inquiries about Health & Welfare, defined contribution and defined benefit plans, and research participant records to ensure accurate responses.

Collaboration with internal teams, HR partners, and vendors is essential to resolve issues. The position requires a Bachelor's degree and 2–3 years in Benefits, with strong Excel and MS Office skills, and excellent communication.

Qualifications

• Bachelors' Degree required; 2–3 years in Benefits preferred.
• Proficient knowledge of Microsoft Office tools (Word, Excel, Access, PowerPoint).
• Strong analytical skills with Excel (VLOOKUP, pivot tables, formulas).
• Excellent verbal and written communication; daily stakeholder interactions.

Responsibilities

• Respond to benefit inquiries from employees, agents, and retirees.
• Research participant records, review plan provisions, identify discrepancies.
• Collaborate with HR partners and vendors to resolve issues.
• Perform COBRA subsidies, terminations, refunds and payments.
• Maintain records of benefit transactions and deadlines.

Skills

MS Office

Excel

Word

Access

PowerPoint

Analytical skills

Verbal and written communication

Organization skills

Time management

Education

Bachelors' Degree

Job description

New York Life invites applications for an Employee Benefits Support role hybrid in New York. You will respond to inquiries about Health & Welfare, defined contribution and defined benefit plans, and research participant records to ensure accurate responses.

Collaboration with internal teams, HR partners, and vendors is essential to resolve issues. The position requires a Bachelor's degree and 2–3 years in Benefits, with strong Excel and MS Office skills, and excellent communication.