Hybrid Banking Operations Analyst I

First Citizens Bank; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

First Citizens Bank in Charlotte, NC (hybrid after the initial training period) seeks an Operations Analyst I to provide analytical support to daily operations, analyze data, and recommend improvements. Candidates should reside within commuting distance to Charlotte, NC or Danville, VA and may need flex hours for west coast coverage.

The role involves handling operational tasks, performing data analysis, documenting processes, and ensuring systems function smoothly to meet client needs.

Qualifications

• Bachelor's degree with 1+ year in Banking, Finance, or Analytics.
• Or a high school diploma with 5+ years in Banking, Finance, or Analytics.

Responsibilities

• Operational Support: act as first contact for inquiries and coordinate communications.
• Analysis: source, compile and interpret data to monitor performance and identify improvements.
• Business Proficiency: provide knowledge to associates and resolve client requests; suggest enhancements.
• Documentation: manage standard documentation and ensure accuracy of analysis reporting.

Skills

Multitasking

Issue resolution

Independent work

MS Office proficiency

Education

Bachelor's degree + 1 year Banking/Finance/Analytics

HS diploma + 5 years Banking/Finance/Analytics

Tools

Microsoft Office Suite

Job description

First Citizens Bank in Charlotte, NC (hybrid after the initial training period) seeks an Operations Analyst I to provide analytical support to daily operations, analyze data, and recommend improvements. Candidates should reside within commuting distance to Charlotte, NC or Danville, VA and may need flex hours for west coast coverage.

The role involves handling operational tasks, performing data analysis, documenting processes, and ensuring systems function smoothly to meet client needs.