Hybrid Operations Analyst I – Data-Driven Banking Support

First Citizens; Charlotte (NC); Hybrid; USD 52,000 - 65,000; Full time

Job summary

First Citizens Bank is seeking an Operations Analyst I for a hybrid role, with training followed by regular office and remote work; candidates should live within commutable distance to Charlotte, NC or Danville, VA, and be prepared for flexible hours to serve west coast clients.

The role provides analytical support to daily operations, analyzes data to evaluate performance, offers recommendations, and helps maintain smooth workflows by addressing inquiries, resolving issues, and supporting

Qualifications

• Bachelor's Degree and 1 year of experience in Banking, Finance, or Analytics OR High School Diploma or GED and 5 years of experience in Banking, Finance, or Analytics

Responsibilities

• Operational Support - Serves as initial contact for support of assigned operational process, coordinating communication and requests between involved parties.
• Analysis - Sources, compiles, and interprets data to monitor performance and identify opportunities to improve processes.
• Business Proficiency - Provides knowledge to associates and clients, resolves problems, and suggests enhancements to management.
• Documentation - Handles standard documentation related to daily activities and analysis reporting.

Skills

Multitasking

Issue resolution

Microsoft Office

Independence

Education

Bachelor's degree

High School diploma/GED

Job description

First Citizens Bank is seeking an Operations Analyst I for a hybrid role, with training followed by regular office and remote work; candidates should live within commutable distance to Charlotte, NC or Danville, VA, and be prepared for flexible hours to serve west coast clients.

The role provides analytical support to daily operations, analyzes data to evaluate performance, offers recommendations, and helps maintain smooth workflows by addressing inquiries, resolving issues, and supporting