Operations Analyst I

First Citizens; Charlotte (NC); Hybrid; USD 52,000 - 65,000; Full time

Job summary

First Citizens Bank is seeking an Operations Analyst I for a hybrid role, with training followed by regular office and remote work; candidates should live within commutable distance to Charlotte, NC or Danville, VA, and be prepared for flexible hours to serve west coast clients.

The role provides analytical support to daily operations, analyzes data to evaluate performance, offers recommendations, and helps maintain smooth workflows by addressing inquiries, resolving issues, and supporting

Qualifications

• Bachelor's Degree and 1 year of experience in Banking, Finance, or Analytics OR High School Diploma or GED and 5 years of experience in Banking, Finance, or Analytics

Responsibilities

• Operational Support - Serves as initial contact for support of assigned operational process, coordinating communication and requests between involved parties.
• Analysis - Sources, compiles, and interprets data to monitor performance and identify opportunities to improve processes.
• Business Proficiency - Provides knowledge to associates and clients, resolves problems, and suggests enhancements to management.
• Documentation - Handles standard documentation related to daily activities and analysis reporting.

Skills

Multitasking

Issue resolution

Microsoft Office

Independence

Education

Bachelor's degree

High School diploma/GED

Job description

Overview

This is a hybrid role (after the initial training period), with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our office in Charlotte, NC or Danville, VA.

Note: the position may be required to work flex hours to accommodate west coast clients.

The Operations Analyst I position provides analytical support to the Bank's daily operations. Analyzes data related to operational processes, systems, or products in order to evaluate performance. Makes recommendations based on identified trends and areas of improvement. Facilitates the daily workflow by answering inquiries, resolving issues, and other activities that support efficient operations. Ensures that all processes, systems, or products are effectively functioning and serving the needs of Bank clients.

Responsibilities & Qualifications

• Operational Support - Performs various operational tasks that occur during customer or associate inquiries. Serves as initial point of contact for support of assigned operational process, coordinating communication and requests between involved parties. May process billing, perform reconcilements, test systems, or manage vendor relationships.
• Analysis - Sources, compiles, and interprets data. Performs analysis to monitor overall performance, tracking issues and identifying opportunities to improve existing processes.
• Business Proficiency - Provides knowledge in area of work to associates and clients. Utilizes product, system, or process familiarity to resolve problems and handle client requests, as well as recommend enhancements to management.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or creating materials. Ensures the accuracy and completeness of analysis reporting. May administer department databases or files.

Bachelor's Degree and 1 years of experience in Banking, Finance, or Analytics OR High School Diploma or GED and 5 years of experience in Banking, Finance, or Analytics

Preferred Skills

• Ability to multitask in a fast paced demanding environment
• Ability to resolve complex issues
• Proficient in Microsoft Office Suite (Outlook, Word & Excel)
• Ability to work independently and with accountability

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.