Operations Analyst I

First Citizens Bank; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

First Citizens Bank in Charlotte, NC (hybrid after the initial training period) seeks an Operations Analyst I to provide analytical support to daily operations, analyze data, and recommend improvements. Candidates should reside within commuting distance to Charlotte, NC or Danville, VA and may need flex hours for west coast coverage.

The role involves handling operational tasks, performing data analysis, documenting processes, and ensuring systems function smoothly to meet client needs.

Qualifications

• Bachelor's degree with 1+ year in Banking, Finance, or Analytics.
• Or a high school diploma with 5+ years in Banking, Finance, or Analytics.

Responsibilities

• Operational Support: act as first contact for inquiries and coordinate communications.
• Analysis: source, compile and interpret data to monitor performance and identify improvements.
• Business Proficiency: provide knowledge to associates and resolve client requests; suggest enhancements.
• Documentation: manage standard documentation and ensure accuracy of analysis reporting.

Skills

Multitasking

Issue resolution

Independent work

MS Office proficiency

Education

Bachelor's degree + 1 year Banking/Finance/Analytics

HS diploma + 5 years Banking/Finance/Analytics

Tools

Microsoft Office Suite

Job description

Overview

This is a

Location

Charlotte, NC or Danville, VA.

Note: the position may be required to work flex hours to accommodate west coast clients.

Overview

This is a hybrid role (after the initial training period), with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our office in Charlotte, NC or Danville, VA.

Note: the position may be required to work flex hours to accommodate west coast clients.

The Operations Analyst I position provides analytical support to the Bank's daily operations. Analyzes data related to operational processes, systems, or products in order to evaluate performance. Makes recommendations based on identified trends and areas of improvement. Facilitates the daily workflow by answering inquiries, resolving issues, and other activities that support efficient operations. Ensures that all processes, systems, or products are effectively functioning and serving the needs of Bank clients.

Responsibilities & Qualifications

• Operational Support - Performs various operational tasks that occur during customer or associate inquiries. Serves as initial point of contact for support of assigned operational process, coordinating communication and requests between involved parties. May process billing, perform reconcilements, test systems, or manage vendor relationships.
• Analysis - Sources, compiles, and interprets data. Performs analysis to monitor overall performance, tracking issues and identifying opportunities to improve existing processes.
• Business Proficiency - Provides knowledge in area of work to associates and clients. Utilizes product, system, or process familiarity to resolve problems and handle client requests, as well as recommend enhancements to management.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or creating materials. Ensures the accuracy and completeness of analysis reporting. May administer department databases or files.

Bachelor's Degree and 1 years of experience in Banking, Finance, or Analytics OR High School Diploma or GED and 5 years of experience in Banking, Finance, or Analytics

Preferred Skills

• Ability to multitask in a fast paced demanding environment
• Ability to resolve complex issues
• Proficient in Microsoft Office Suite (Outlook, Word & Excel)
• Ability to work independently and with accountability

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.