Brokerage Operations & Client Services Associate

First Citizens Bank; Charlotte (NC); On-site; USD 48,000 - 68,000; Full time

Job summary

First Citizens Bank is seeking an Operations Support professional in Charlotte, NC to assist financial planning associates and clients with daily operational tasks. The role emphasizes service quality, accurate paperwork, and timely compliance filings.

You will handle client calls, maintain accounts, and collaborate with teams to ensure deadlines are met while upholding bank policies and procedures.

Qualifications

• Bachelors' degree or HS diploma/GED with 2 years in financial services/brokerage.
• Must obtain Series 7, 63/65 or 66 and state-specific life/health licenses within 180 days.

Responsibilities

• Operations Support: answer client inquiries, resolve issues, and support time-sensitive projects.
• Account Servicing: create and maintain client accounts, process requests, and document actions.
• Documentation: file and maintain forms, support compliance files, gather required information.
• Collaboration: coordinate with associates, management, clients, and teams to meet deadlines.

Skills

Financial ops

Client service

Communication

Docs management

Operational excellence

Sales support

Education

Bachelor's or GED + 2 yrs

Job description

First Citizens Bank is seeking an Operations Support professional in Charlotte, NC to assist financial planning associates and clients with daily operational tasks. The role emphasizes service quality, accurate paperwork, and timely compliance filings.

You will handle client calls, maintain accounts, and collaborate with teams to ensure deadlines are met while upholding bank policies and procedures.