Hybrid Banking Manager: Lead Teams for Service

Georgia's Own; Lilburn (GA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Georgia's Own seeks a Universal Banker Manager to lead Universal Banker I and II across a branch cluster. You will coach staff, manage performance, and coordinate staffing, ensuring consistent service delivery and customer experience.

Key duties include supervising teams, setting expectations, and partnering with the Area Service Manager. This hybrid role requires travel between locations and strong leadership in a retail banking environment.

Qualifications

• Bachelor's degree in Business, Finance, Management preferred; equivalent experience may be considered.
• 3–5 years in retail banking or credit union environment.
• 2+ years of supervisory or coaching experience.
• Ability to travel regularly between branches.
• Strong leadership and problem-solving skills.
• Proficiency in MS Office and branch systems.

Responsibilities

• Directly supervise Universal Banker I and II employees within an assigned branch cluster.
• Establish clear performance expectations and maintain regular coaching and development discussions.
• Coordinate staffing, scheduling, onboarding, and workforce coverage across branches.
• Coach employees on member engagement, referrals, and service standards.
• Ensure compliance with policies, security procedures, and regulatory requirements.

Skills

Leadership

Coaching

Communication

Organizational skills

Travel willingness

Education

Bachelor's degree preferred

Tools

Microsoft Office

Branch operating systems

Job description

Georgia's Own seeks a Universal Banker Manager to lead Universal Banker I and II across a branch cluster. You will coach staff, manage performance, and coordinate staffing, ensuring consistent service delivery and customer experience.

Key duties include supervising teams, setting expectations, and partnering with the Area Service Manager. This hybrid role requires travel between locations and strong leadership in a retail banking environment.