Branch Banking Leader & Team Coach (Multi-Location)

Georgia's Own Credit Union; Kingsland (GA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Georgia's Own Credit Union seeks a Universal Banker Manager to lead Universal Banker I and II across branches, coaching staff and driving performance and member experience. You will partner with the Area Service Manager to ensure service standards and branch goals are met.

You will travel between branches to supervise staffing, onboarding and risk/compliance programs while maintaining production expectations and a culture of continuous improvement.

Qualifications

• Bachelor's degree in Business, Finance, Management or related field.
• 3–5 years retail banking or credit union experience.
• 2+ years supervisory or coaching experience.
• Strong leadership and communication skills.
• Ability to travel between branches.

Responsabilités

• Directly supervise Universal Banker I and II across branches.
• Set expectations, coach, and conduct performance reviews.
• Coordinate staffing, attendance, and scheduling within guidelines.
• Support onboarding, training, and integration of new hires.
• Promote service excellence and member engagement across locations.
• Monitor production metrics and coach sales/service behaviors.
• Ensure branch procedures and regulatory requirements are followed.
• Travel regularly to provide leadership support and coverage.

Connaissances

Leadership

Coaching

Staffing

Performance mgmt

Employee development

Customer service

Relationship building

Communication

Regulatory knowledge

Travel

Formation

Bachelor's degree in Business/Finance/Management

Outils

Microsoft Office

Branch software

Description du poste

Georgia's Own Credit Union seeks a Universal Banker Manager to lead Universal Banker I and II across branches, coaching staff and driving performance and member experience. You will partner with the Area Service Manager to ensure service standards and branch goals are met.

You will travel between branches to supervise staffing, onboarding and risk/compliance programs while maintaining production expectations and a culture of continuous improvement.