Hybrid Branch Banking Leader & Coach

Georgia's Own; Augusta (GA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Georgia's Own Credit Union is seeking a Universal Banker Manager to lead Universal Banker I and II across an assigned branch cluster, coaching staff, managing performance, and supporting staffing and development. You will ensure service consistency, drive member experience, and maintain production standards while collaborating with support departments.

The role involves travel between branches, a bachelor's degree and several years in retail banking with supervisory experience; the position

Qualifications

• Bachelor's degree in Business, Finance, Management, or related field preferred; equivalent experience may be considered.
• 3–5 years of experience in retail banking or credit union environment.
• 2+ years of supervisory or coaching experience preferred.
• Ability to develop employees, manage performance, and coach sales and service behaviors.
• Working knowledge of deposit products, account opening, consumer lending, referrals, branch operations, and regulatory requirements.
• Strong leadership, communication, conflict resolution, and problem-solving skills.
• Ability to travel regularly between assigned branch locations.
• Proficiency in Microsoft Office and branch operating systems.

Responsibilities

• Directly supervise Universal Banker I and II employees within an assigned branch cluster.
• Establish clear performance expectations and maintain regular coaching and development discussions.
• Conduct one-on-one meetings, observations, performance reviews, development planning sessions, and recognition activities.
• Address performance concerns through coaching, counseling, and corrective action in accordance with Credit Union policies.
• Partner with the Area Service Manager to identify and develop high-potential employees and support succession planning efforts.
• Support onboarding, training, and integration of newly hired employees.
• Foster a culture of accountability, teamwork, service excellence, and continuous improvement.
• Ensure employees understand organizational priorities, expectations, and performance standards.

Skills

Leadership

Communication

Conflict resolution

Problem solving

Time management

Travel readiness

Education

Bachelor's degree in Business/Finance/Management

Equivalent experience considered

Tools

Microsoft Office

Branch operating systems

Job description

Georgia's Own Credit Union is seeking a Universal Banker Manager to lead Universal Banker I and II across an assigned branch cluster, coaching staff, managing performance, and supporting staffing and development. You will ensure service consistency, drive member experience, and maintain production standards while collaborating with support departments.

The role involves travel between branches, a bachelor's degree and several years in retail banking with supervisory experience; the position