Hybrid Banking Specialist: Customer Service & Teller

Eastern Bank; Saugus (MA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Total Rewards benefits

Job summary

Eastern Bank is seeking a Service Associate who will blend customer service with teller responsibilities in a hybrid branch setting across Massachusetts. You will handle deposits, withdrawals, loan payments, and platform sales referrals while ensuring accuracy and compliance.

The role requires a high school diploma, strong communication, and the ability to multi-task in a fast-paced environment. Previous banking exposure is a plus, with opportunities for growth and comprehensive Total Rewards

Qualifications

• Independently work in a fast-paced environment with minimal supervision.
• Outgoing self-starter who can adapt to changing priorities.
• Ability to exchange accurate information and build relationships across teams.
• Banking familiarity is a plus but not required.

Responsibilities

• Perform traditional branch customer service and teller duties in a hybrid capacity.
• Process deposits, loan payments, currency exchanges, and sales referrals.
• Assist with loan applications and loan closings across lending units.
• Maintain compliance and administer government-mmandated reports.
• Strive to meet quarterly sales goals and support customers with platform services.

Skills

Customer service

Sales mindset

Multi-tasking

Communication

Education

High school diploma or equivalent

Tools

Tech literate

Job description

Eastern Bank is seeking a Service Associate who will blend customer service with teller responsibilities in a hybrid branch setting across Massachusetts. You will handle deposits, withdrawals, loan payments, and platform sales referrals while ensuring accuracy and compliance.

The role requires a high school diploma, strong communication, and the ability to multi-task in a fast-paced environment. Previous banking exposure is a plus, with opportunities for growth and comprehensive Total Rewards