Hybrid Banking Associate: Sales & Teller Expert

Eastern Bank; Saugus (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Total Rewards program

Job summary

Eastern Bank is seeking a Service Associate to perform a hybrid role combining customer service and teller duties at branch locations. You will open deposit accounts, process loans, and make referrals across bank lines while working toward quarterly sales goals.

You will handle deposits, checks, and monetary instrument transactions, maintain accounts, and ensure compliance with bank policies in a fast-paced environment. A high school diploma and 1–2 years of sales experience are preferred.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise).
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn all details about the products and services offered by the bank.

Responsibilities

• Opens deposit accounts and processes loan applications for various lending units.
• Closes loans for customers in applicable business lines. Makes referrals to other bank lines and partners.
• Proactively reaches out to high-value customers to retain and grow the portfolio.
• Ensures compliance with bank policies and handles daily account maintenance.
• Understands and supports achieving quarterly sales goals.
• Balances teller duties: processes deposits, cashes checks, records monetary instruments, handles foreign currency.

Skills

Sales experience

Customer service

Banking knowledge

Multitasking

Communication

Relationship building

Technical literacy

Education

High school diploma or equivalent

Job description

Eastern Bank is seeking a Service Associate to perform a hybrid role combining customer service and teller duties at branch locations. You will open deposit accounts, process loans, and make referrals across bank lines while working toward quarterly sales goals.

You will handle deposits, checks, and monetary instrument transactions, maintain accounts, and ensure compliance with bank policies in a fast-paced environment. A high school diploma and 1–2 years of sales experience are preferred.