Hybrid Banking Associate: Customer & Teller Specialist

Eastern-Bank; Randolph (MA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Eastern Bank is seeking a Service Associate to blend traditional teller responsibilities with customer service duties in a branch setting. You will handle deposits, account maintenance, and sales activities to support the branch’s goals.

The position requires a high school diploma and 1–2 years of sales or banking experience, with strong communication skills. The role involves a mix of platform and teller work in a collaborative environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of sales experience in retail, financial services or hospitality preferred.
• Some banking experience (e.g., teller) is a plus.
• Ability to work independently and multi-task in a fast-paced environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Hybrid duties as a branch customer service representative and teller, at traditional branch locations.
• Open deposit accounts and prepare/process loan applications for mortgage, consumer, small business, etc.
• Close loans for applicable lending lines and refer to other bank areas and third-party partners.
• Proactively reach out to high-value customers by phone and in person to retain and grow the portfolio.
• Maintain operational compliance and adherence to policy; handle daily account maintenance and issues.
• Support quarterly sales targets and work toward achieving individual goals.

Skills

Customer service

Sales experience

Multi-tasking

Technical literacy

Education

High school diploma

Job description

Eastern Bank is seeking a Service Associate to blend traditional teller responsibilities with customer service duties in a branch setting. You will handle deposits, account maintenance, and sales activities to support the branch’s goals.

The position requires a high school diploma and 1–2 years of sales or banking experience, with strong communication skills. The role involves a mix of platform and teller work in a collaborative environment.