Hybrid Bank Teller & Customer Experience Specialist

Eastern Bank Careers; Brockton (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Eastern Bank Careers is seeking a Service Associate to perform a hybrid role combining traditional customer service and teller duties at branch locations. The position emphasizes deposits, loan applications, and referrals across bank lines, with a focus on building relationships and achieving quarterly sales goals.

The role requires basic banking experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of sales experience in retail, financial services or hospitality preferred.
• Some banking experience is preferred.
• Ability to communicate information clearly and effectively.
• Ability to build relationships across the organization.

Responsibilities

• Opens deposit accounts and processes loan applications.
• Closes loans for consumer and other lending units.
• Makes referrals to other bank lines and third-party partners.
• Proactively engages high-value customers to retain and grow the portfolio.
• Process deposits, endorse checks, and provide receipts as a teller.
• Handle daily account maintenance and adherence to bank policies.
• Support quarterly sales goals across platform and teller duties.

Skills

Customer service experience

Sales experience

Independent work

Multitasking

Technical literacy

Communication skills

Education

High school diploma or equivalent

Job description

Eastern Bank Careers is seeking a Service Associate to perform a hybrid role combining traditional customer service and teller duties at branch locations. The position emphasizes deposits, loan applications, and referrals across bank lines, with a focus on building relationships and achieving quarterly sales goals.

The role requires basic banking experience, strong communication skills, and the ability to multitask in a fast-paced environment.