Hybrid Banking Advisor - Customer Service & Digital Support

Santander; United States; Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Annual cash allowance (£500)

25 days holiday

Private medical insurance

Pension scheme (8%)

Staff discounts

Job summary

Santander UK is seeking a Customer Service Consultant for the Birmingham Great Barr TSB branch on a 12-month fixed-term contract. You will support customers across face-to-face, phone, and video channels, encouraging digital self-service adoption and delivering a high-quality customer experience.

The role emphasizes understanding customer needs, proactive product recommendations, and building lasting relationships through personalised service.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Multichannel service

Financial products experience

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant for the Birmingham Great Barr TSB branch on a 12-month fixed-term contract. You will support customers across face-to-face, phone, and video channels, encouraging digital self-service adoption and delivering a high-quality customer experience.

The role emphasizes understanding customer needs, proactive product recommendations, and building lasting relationships through personalised service.