Customer Service Consultant – Banking & Digital Support

Santander; United States; Remote; USD 30,000 - 37,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday (plus bank holidays)

Voluntary healthcare benefits

Pension contributions (8% by company)

Death in service cover

Share plans access

Staff product access (Edge accounts, C

Wellbeing program

Job summary

Santander UK in Elgin is seeking a Customer Service Consultant for the Branch Banking team. You will assist customers face-to-face, by phone and via video, helping with everyday banking needs and digital services.

You will build confidence in using digital tools, identify suitable products, resolve queries, and deliver high-quality, personalised service. On-site training leads to opportunities across the UK network.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Job description

Santander UK in Elgin is seeking a Customer Service Consultant for the Branch Banking team. You will assist customers face-to-face, by phone and via video, helping with everyday banking needs and digital services.

You will build confidence in using digital tools, identify suitable products, resolve queries, and deliver high-quality, personalised service. On-site training leads to opportunities across the UK network.