Digital Banking and Personal Service Consultant

Banco Santander SA; Alton (IL); Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Discretionary bonus 8%

Company pension

Staff share plans

Healthcare benefits

Job summary

Santander UK is seeking a Customer Service Consultant for the Alton TSB branch. The role focuses on helping customers feel confident with personal banking and digital tools, delivering a human, personalised experience to build trust and loyalty.

You will work in a branch-based, hybrid setup with onsite training and regular office days to support customers and promote digital self-service. This is a customer-facing role requiring collaboration across teams.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels.
• Help customers adopt digital banking via mobile/online platforms.
• Understand needs and proactively identify suitable products/services.
• Resolve queries with clear, practical solutions.
• Build lasting relationships through personalised service and engagement.

Skills

Customer service

Cross-channel support

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant for the Alton TSB branch. The role focuses on helping customers feel confident with personal banking and digital tools, delivering a human, personalised experience to build trust and loyalty.

You will work in a branch-based, hybrid setup with onsite training and regular office days to support customers and promote digital self-service. This is a customer-facing role requiring collaboration across teams.