Branch Banking & Digital Support Consultant (Norwich)

Santander; United States; Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Performance bonus (8%)

25 days holiday + bank holidays

Healthcare benefits

Pension contributions

Staff product benefits

Job summary

Santander UK is recruiting a Customer Service Consultant for a Norwich-based TSB branch. You’ll assist personal banking customers, help them use digital tools, and provide a personalised, human service to foster trust and loyalty.

The role emphasizes face-to-face and remote channels, with training to enable confident use of mobile and online platforms and a focus on high-quality service delivery.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels.
• Encouraging digital self-service adoption and guiding customers to digital platforms.
• Understanding needs and recommending suitable products and services.
• Resolving queries with clear, practical solutions and building trust.
• Collaborating with colleagues to deliver a consistent customer experience.

Skills

Customer service across multiple touch

Finance products knowledge

Collaborative teamwork

Job description

Santander UK is recruiting a Customer Service Consultant for a Norwich-based TSB branch. You’ll assist personal banking customers, help them use digital tools, and provide a personalised, human service to foster trust and loyalty.

The role emphasizes face-to-face and remote channels, with training to enable confident use of mobile and online platforms and a focus on high-quality service delivery.