Digital Banking Advisor – 12-Month FTC

Santander; United States; Remote; USD 30,000 - 37,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday + bank holidays

Pension contribution 8%

Healthcare benefits

Job summary

Santander is hiring a Customer Service Consultant for the Glasgow Shettleston branch. You will assist personal banking customers, promote digital banking, and deliver a personalised service to build trust and loyalty.

You will work across face-to-face, phone, and video channels, helping customers navigate digital tools while delivering clear, practical financial guidance. This is a 12-month FTC based in the UK.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service excellence

Multichannel support

Team collaboration

Job description

Santander is hiring a Customer Service Consultant for the Glasgow Shettleston branch. You will assist personal banking customers, promote digital banking, and deliver a personalised service to build trust and loyalty.

You will work across face-to-face, phone, and video channels, helping customers navigate digital tools while delivering clear, practical financial guidance. This is a 12-month FTC based in the UK.