Branch Banking & Digital Experience Advisor

Santander; United States; Hybrid; USD 33,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Pension plan

Private medical insurance

Employee share plans

Job summary

Santander UK is seeking a Customer Service Consultant for the Alton branch, focusing on helping customers feel confident with both in-branch and digital banking. You will deliver a personalised service, assist with digital adoption, and build lasting relationships through proactive engagement.

Working in a hybrid setup, you will support customers across multiple channels and contribute to a high-quality, customer-centric experience that aligns with Santander’s risk and service standards.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service excellence

Multi-channel support

Financial products knowledge

Job description

Santander UK is seeking a Customer Service Consultant for the Alton branch, focusing on helping customers feel confident with both in-branch and digital banking. You will deliver a personalised service, assist with digital adoption, and build lasting relationships through proactive engagement.

Working in a hybrid setup, you will support customers across multiple channels and contribute to a high-quality, customer-centric experience that aligns with Santander’s risk and service standards.