Digital Banking & Personal Service Consultant

Santander; United States; Híbrido; USD 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual cash allowance

Holiday entitlement

Healthcare benefits

Pension contributions

Death in service

Share plans

Staff product access

Descripción de la vacante

Santander UK is hiring a Customer Service Consultant at the Ashton in Makerfield branch. You will help personal banking customers get the most from digital and in-branch services, delivering a friendly, human experience that builds trust and loyalty.

You’ll support across face-to-face, phone and video channels, identify customer needs, promote appropriate products, and ensure a high-quality, consistent service while encouraging digital self-service adoption.

Formación

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilidades

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Conocimientos

Customer service

Multi-channel support

Financial products experience

Descripción del empleo

Santander UK is hiring a Customer Service Consultant at the Ashton in Makerfield branch. You will help personal banking customers get the most from digital and in-branch services, delivering a friendly, human experience that builds trust and loyalty.

You’ll support across face-to-face, phone and video channels, identify customer needs, promote appropriate products, and ensure a high-quality, consistent service while encouraging digital self-service adoption.