Branch Banking Customer Service Consultant - Blackpool

Santander; United States; Hybride; USD 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

£500 flexible benefit allowance

25 days holiday + bank holidays

Private healthcare benefits

Pension contributions up to 12.5%

Résumé du poste

Santander UK is seeking a Customer Service Consultant for the Blackpool branch on a 12 Month FTC. You will support customers across face-to-face, telephone and digital channels, helping them use online and mobile banking while delivering a personalised service to build trust and loyalty.

Join a team focused on innovation, collaboration and delivering a high-quality customer experience. You will identify customer needs and propose appropriate financial products and solutions, contributing to

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilités

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Connaissances

Customer service

Multichannel support

Financial products knowledge

Description du poste

Santander UK is seeking a Customer Service Consultant for the Blackpool branch on a 12 Month FTC. You will support customers across face-to-face, telephone and digital channels, helping them use online and mobile banking while delivering a personalised service to build trust and loyalty.

Join a team focused on innovation, collaboration and delivering a high-quality customer experience. You will identify customer needs and propose appropriate financial products and solutions, contributing to