Digital Banking Support Specialist - Branch (Hybrid)

Santander; United States; Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Flexible benefit allowance

Holiday entitlement 25 days + bank

Pension contributions

Staff discounts and product access

Job summary

Santander UK is seeking a Customer Service Consultant at the Tewkesbury branch on a 12 Month FTC. You will assist customers face-to-face, by phone and via video, helping them make the most of digital banking tools and services.

Join a team that values proactive service, personalized support and strong risk awareness, with a starting salary of £25,000, a £500 flexible benefit allowance and an 8% discretionary bonus. The role is site-based with a hybrid pattern.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multichannel support

Financial products knowledge

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant at the Tewkesbury branch on a 12 Month FTC. You will assist customers face-to-face, by phone and via video, helping them make the most of digital banking tools and services.

Join a team that values proactive service, personalized support and strong risk awareness, with a starting salary of £25,000, a £500 flexible benefit allowance and an 8% discretionary bonus. The role is site-based with a hybrid pattern.