Account Support Specialist

Atrium; College Station, Bryan (TX, TX); Hybrid; USD 40,000 - 42,000; Full time

Job summary

Atrium in College Station, TX is seeking a B2B Account Support Specialist to work with business customers from onboarding through ongoing service. The role partners with internal teams to support accounts across multiple industries, delivering an exceptional client experience.

You will gain hands-on exposure to account management, customer operations, and cross-functional processes in a growing technology-driven organization.

Qualifications

• Strong professional communication skills with business customers.
• Organized, detail-oriented and able to manage multiple priorities.
• Proficient with computers and able to learn new systems quickly.
• Customer-focused, solutions-oriented mindset.
• Eager to learn, take ownership and grow within the organization.
• Previous customer service, account support, hospitality, retail, administrative, or other customer-facing experience is helpful.
• Previous B2B experience is a plus but not required.
• Associate’s or bachelor’s degree preferred.

Responsibilities

• Serve as a professional point of contact for B2B customers across multiple industries.
• Support customer accounts through phone, email, and digital communication.
• Assist with new customer onboarding and ongoing account support.
• Manage account questions, order updates, service requests, and product inquiries.
• Help customers navigate online tools, dashboards, and account resources.
• Build relationships with customers and develop an understanding of their ongoing business needs.
• Partner with internal operations and account teams to resolve issues quickly and professionally.
• Maintain ownership of customer needs from initial request through resolution.
• Identify recurring customer needs and opportunities to improve processes and overall customer experience.
• Maintain accurate customer and account information within internal systems.
• Gain hands-on exposure to account management and the broader B2B customer lifecycle.

Skills

Communication skills

Detail-oriented

Multitasking

Technology savvy

Customer-centric

Account support experience

Education

Associate's or Bachelor's degree

Job description

Compensation: $40,000–$41,600 + 5% bonus

Location: College Station, TX

Schedule: Hybrid after the first 90 days — 3 days onsite / 2 days remote

Are you looking to build your career in a growing corporate environment where you can gain hands‑on experience working directly with business customers and supporting client accounts?

We are partnering with a rapidly growing technology company serving the beverage, medical, and industrial gas industries. This is an excellent opportunity for an early-career professional who wants to gain valuable experience in B2B customer support, account management, and business operations while growing within an expanding organization.

Position Overview

The B2B Account Support Specialist will work directly with business customers while partnering with internal teams to support accounts from onboarding through ongoing service.

You’ll serve as a key point of contact for customers, assisting with account questions, orders, service needs, and issue resolution. You’ll also gain exposure to how a growing organization manages customer relationships, supports business accounts, and delivers an exceptional client experience.

This role provides hands‑on experience across B2B account support, customer operations, technology platforms, and cross-functional business processes, with opportunities to take on additional responsibilities as the organization continues to grow.

What You’ll Do

• Serve as a professional point of contact for B2B customers across multiple industries.
• Support customer accounts through phone, email, and digital communication.
• Assist with new customer onboarding and ongoing account support.
• Manage account questions, order updates, service requests, and product inquiries.
• Help customers navigate online tools, dashboards, and account resources.
• Build relationships with customers and develop an understanding of their ongoing business needs.
• Partner with internal operations and account teams to resolve issues quickly and professionally.
• Maintain ownership of customer needs from initial request through resolution.
• Identify recurring customer needs and opportunities to improve processes and the overall customer experience.
• Maintain accurate customer and account information within internal systems.
• Gain hands‑on exposure to account management and the broader B2B customer lifecycle.

What We’re Looking For

• Strong professional communication skills and confidence interacting with business customers.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Strong computer skills with the ability to learn new systems and technology quickly.
• A customer‑focused, solutions‑oriented mindset.
• Someone who is eager to learn, take ownership, and grow within an expanding organization.
• Previous customer service, account support, hospitality, retail, administrative, or other customer‑facing experience is helpful.
• Previous B2B experience is a plus but not required.
• Associate’s or bachelor’s degree preferred.

Why This Opportunity?

This is more than a traditional customer service position. You’ll have the opportunity to develop professional B2B experience, work directly with business customers, learn account management fundamentals, and gain exposure to multiple areas of a growing technology‑driven organization.

For someone early in their career who wants to learn, contribute, and grow, this is an excellent opportunity to build a strong foundation in customer success, account management, and business operations.