Customer Service Specialists - 159195

Atrium; College Station (TX); Hybrid; USD 22,041 - 23,419; Full time

Benefits offered by this job

Competitive health and wellness plans

401(k) retirement plan

Hybrid schedule with flexibility

Ongoing training and growth opportunities

5% Annualized Bonus

Job summary

A growing technology firm is seeking Customer Service Specialists in College Station, Texas, to provide exceptional service to B2B customers. The role emphasizes relationship-building and problem-solving, with a hybrid work model following initial in-office training. Candidates with hospitality backgrounds excel here. Benefits include competitive health plans and ongoing development opportunities.

Qualifications

• Hospitality or retail customer-facing experience is highly transferable.
• Outgoing, empathetic, and passionate about customer satisfaction.
• Customer-centric mindset with a strong sense of urgency.

Responsibilities

• Deliver exceptional customer experience via phone, email, and chat.
• Contribute to a high-energy team dedicated to elevating customer support standards.
• Provide technical assistance for website and account inquiries.
• Conduct outbound calls to new customers.
• Communicate clearly and professionally with customers.

Skills

Hospitality experience

Customer-centric mindset

Strong urgency

Education

Associate's degree

Job description

Our client is a rapidly growing technology leader in the beverage, medical, and industrial gas industries. This organization is known for its innovative network‑based business model that streamlines supply chain operations and enhances client support. With the expansion of their College Station office, they are adding several Customer Service Specialists to support continued growth and help shape the future of this location. The company offers flexible hybrid work, strong health and wellness benefits, and a culture built around continuous learning, collaboration, and professional development.

Salary/Hourly Rate $16/hr - $17/hr

Position Overview

As Customer Service Specialists, you will be trusted partners to B2B customers by delivering exceptional service and supporting their product and account‑related needs. You'll collaborate closely with Retail Managers, Vendors, Key Account Managers, and business owners to simplify their experience with beverage, industrial, and medical gas services. This role is ideal for someone who is relationship‑driven, solution‑oriented, and excited about helping build a high‑quality customer experience function in a growing College Station office. Candidates with hospitality experience often excel in this role, as the skills used in guest service‑communication, empathy, problem‑solving, and multitasking translate seamlessly into this customer support environment. This role offers a hybrid schedule, but the first 90 days are in‑office for training, with the potential to transition to hybrid sooner.

Responsibilities

• Deliver an exceptional customer experience via phone, email, and chat.
• Contribute to a high‑energy team dedicated to elevating customer support standards.
• Provide technical assistance for website, dashboard, and account inquiries.
• Conduct outbound calls to new customers as needed.
• Multi‑task effectively in a fast‑paced office environment.
• Communicate clearly and professionally with customers.
• Identify issues, troubleshoot problems, and escalate appropriately.

Required Experience/Skills

• Hospitality or retail customer‑facing experience is highly transferable and welcomed.
• Outgoing, empathetic, and passionate about customer satisfaction.
• Customer‑centric mindset with a strong sense of urgency.

Preferred Experience/Skills

• 5+ years of customer service or call center experience preferred.
• Strong data entry skills are a plus.

Education Requirements

• Associate's degree is preferred.

Benefits

• Competitive health and wellness plans.
• 401(k) retirement plan.
• Hybrid schedule with flexibility.
• Ongoing training and clear opportunities for growth within the company.
• 5% Annualized Bonus.

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As a woman‑owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO