Customer Service Specialist

Atrium Staffing; Bryan (TX); Hybrid; USD 35,000 - 37,000; Full time

Benefits offered by this job

Hybrid schedule

Health and wellness plans

401(K)

Job summary

Atrium Staffing is recruiting a Customer Service Specialist for a fast-growing technology leader serving beverage, medical, and industrial gas sectors. The role focuses on professional, solution-focused support for B2B customers, handling inquiries, resolving issues, and coordinating with internal teams to deliver an exceptional customer experience.

The position requires strong data entry, precise system navigation, empathetic communication, and the ability to manage multiple priorities in a

Qualifications

• Strong data entry, system navigation, and attention-to-detail skills.
• Professional, empathetic, and customer-focused communication style.
• Comfortable communicating via phone, email, and chat.

Responsibilities

• Provide customer support via phone, email, and chat.
• Resolve account questions, order updates, product inquiries, and website/dashboard issues.
• Collaborate with internal teams to ensure timely issue resolution.
• Conduct outbound calls to onboard and support new customers.
• Identify trends and opportunities to improve processes and the customer experience.
• Manage multiple priorities in a fast-paced, high-volume environment.
• Escalate complex issues while maintaining ownership through resolution.

Skills

Data entry

System navigation

Attention to detail

Communication skills

Education

Associate's degree

Job description

Client Overview:

We are looking for a Customer Service Specialist to join our client, a rapidly growing technology leader in the beverage, medical, and industrial gas industry. This organization is known for their innovative network-based business model that streamlines supply chain operations and enhances client support.

Salary/Hourly Rate:

$17/hr + 5% Bonus

Position Overview:

The Customer Service Specialist will provide professional, solution-focused support to B2B customers across beverage, industrial, and medical gas services. This role will manage customer inquiries, resolve issues, and collaborate with internal teams to deliver an exceptional customer experience.

Responsibilities of the Customer Service Specialist:

• Provide customer support via phone, email, and chat.
• Resolve account questions, order updates, product inquiries, and website/dashboard issues.
• Collaborate with internal teams to ensure timely issue resolution.
• Conduct outbound calls to onboard and support new customers.
• Identify trends and opportunities to improve processes and the customer experience.
• Manage multiple priorities in a fast-paced, high-volume environment.
• Escalate complex issues while maintaining ownership through resolution.

Required Experience/Skills for the Customer Service Specialist:

• Strong data entry, system navigation, and attention-to-detail skills.
• Professional, empathetic, and customer-focused communication style.
• Comfortable communicating via phone, email, and chat.

Preferred Experience/Skills for the Customer Service Specialist:

• Customer service, call center, hospitality, retail, or other customer-facing experience is preferred.
• B2B customer support experience.
• Hospitality or retail background.

Education Requirements:

• Associate's degree is preferred.

Benefits:

• Competitive health and wellness plans.
• 401(K).
• Hybrid schedule with flexibility.