Hybrid B2B Customer Success & Support

TEKsystems; Coppell (TX); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Life Insurance

Short and long-term disability

Hybrid work arrangement

Job summary

TEKsystems in Coppell, TX is hiring a hybrid Customer Service Representative to support business clients, resolve intermediate technical issues, and assist with invoicing and data requests. You will learn product details quickly and apply them to client needs while coordinating with sales and support teams.

The role emphasizes strong communication, analytical thinking, and organization. Candidates should have an Associate degree or higher and at least 1 year in customer service, with B2B

Qualifications

• Associate degree or higher required.
• At least 1 year of customer service experience.
• B2B customer service experience preferred.
• Excellent verbal and written communication.
• CRM proficiency and relationship management.
• Analytical skills to identify trends and derive insights.
• Problem-solving abilities for troubleshooting.
• Ability to absorb product knowledge quickly.
• Effective training delivery to customers.
• Basic project management and prioritization.
• Experience with CRM systems and customer support software.
• Strong organization, time management, and multitasking.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Assist customer-facing teams in delivering prompt, professional service to business clients.
• Resolve intermediate technical issues and troubleshoot customer concerns.
• Conduct product training sessions for customers and explain features clearly.
• Monitor customer usage patterns to identify trends and issues.
• Document recurring feedback and share insights with the internal team.
• Collaborate with sales and support to ensure a seamless client experience.
• Identify and escalate critical customer issues promptly.
• Suggest product improvements based on feedback and usage data.
• Assist with invoicing, data requests, and chasing with clients.
• Proactively manage the order process for accuracy and timeliness.
• Use CRM and other support software to track interactions and records.
• Utilize Microsoft Office applications to prepare documentation and reports.

Skills

Communication skills

Analytical skills

Organizational skills

CRM proficiency

Microsoft Office

Problem-solving

Training delivery

Time management

Multitasking

B2B experience

Education

Associate degree or higher

Tools

CRM software

Microsoft Office Suite

Job description

TEKsystems in Coppell, TX is hiring a hybrid Customer Service Representative to support business clients, resolve intermediate technical issues, and assist with invoicing and data requests. You will learn product details quickly and apply them to client needs while coordinating with sales and support teams.

The role emphasizes strong communication, analytical thinking, and organization. Candidates should have an Associate degree or higher and at least 1 year in customer service, with B2B