B2B Customer Success & Training Specialist (Hybrid)

TEKsystems; St. Louis (MO); Ibrido; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Descrizione del lavoro

TEKsystems in Clayton, MO is seeking a contract-to-hire customer service and operations associate to support a customer-facing team. The role involves back-end tasks such as invoicing, data requests, and order processing, with a focus on prompt, professional service for assigned clients.

A minimum of one year in B2B customer service is highly preferred. The position is hybrid, located in Clayton, MO, with a pay range of $18.00-$20.00 per hour.

Competenze

• Associates degree or higher.
• 1 year of experience in B2B customer service.
• Ability to absorb product knowledge quickly and apply to client needs.
• Strong analytical skills and excellent organizational and time management.

Mansioni

• Assist in resolving intermediate technical issues and troubleshooting.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.
• Identify and elevate critical customer issues.
• Recommend product/service improvements based on customer feedback.

Conoscenze

Customer service

Customer support

Analytical skills

Formazione

Associates Degree or higher

Strumenti

CRM

Microsoft Office

Descrizione del lavoro

TEKsystems in Clayton, MO is seeking a contract-to-hire customer service and operations associate to support a customer-facing team. The role involves back-end tasks such as invoicing, data requests, and order processing, with a focus on prompt, professional service for assigned clients.

A minimum of one year in B2B customer service is highly preferred. The position is hybrid, located in Clayton, MO, with a pay range of $18.00-$20.00 per hour.