IT Support & Client Success Specialist (Hybrid)

SATCON Inc; Dallas (TX); Hybrid; USD 49,500 - 61,500; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off (PTO)

Career growth opportunities

Job summary

An IT consulting firm in Dallas is seeking a Customer Support Representative for a hybrid role. Responsibilities include managing support requests, providing guidance on ERP and BI solutions, and maintaining client records. Ideal candidates will have 1-3 years of experience in customer-facing positions, strong English communication skills, and technical aptitude. The position offers a collaborative environment with opportunities for career growth and a competitive salary range of $49,500 – $61,500 per year based on experience.

Qualifications

• 1-3 years of experience in a customer-facing role in technology or consulting.
• Strong written and verbal English communication skills.
• Ability to quickly learn new software interfaces.

Responsibilities

• Manage and prioritize incoming support requests.
• Provide functional guidance on ERP and BI solutions.
• Document complex issues and coordinate with technical teams.

Skills

Customer-facing experience

Communication skills

Technical aptitude

Time management

Education

Bachelor's degree or equivalent experience

Tools

CRM tools (HubSpot, Zendesk)

Job description

An IT consulting firm in Dallas is seeking a Customer Support Representative for a hybrid role. Responsibilities include managing support requests, providing guidance on ERP and BI solutions, and maintaining client records. Ideal candidates will have 1-3 years of experience in customer-facing positions, strong English communication skills, and technical aptitude. The position offers a collaborative environment with opportunities for career growth and a competitive salary range of $49,500 – $61,500 per year based on experience.