Hybrid Technical Support & Training Specialist

Myticas Consulting Inc.; Coppell (TX); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Myticas Consulting Inc. is seeking a Customer Service Representative to serve as the vital link between clients and our innovative products. You will troubleshoot technical issues, deliver engaging training sessions, and collaborate with sales and support teams to ensure top-tier service.

Location is Coppell, TX with hybrid work options, and you will help gather feedback and drive continuous improvement. This role emphasizes exceptional communication, CRM proficiency, and the ability to

Qualifications

• Excellent verbal and written communication skills.
• CRM skills and customer relationship management experience.
• Analytical mindset with ability to interpret data.
• Ability to deliver clear and impactful training.
• Proficiency with CRM tools and customer support software.
• Basic project management skills.

Skills

Excellent verbal and written comms

CRM relationship management

Analytical mindset

Problem-solving

Product knowledge

Training delivery

Basic project management

CRM tools proficiency

Tools

CRM tools

Job description

Myticas Consulting Inc. is seeking a Customer Service Representative to serve as the vital link between clients and our innovative products. You will troubleshoot technical issues, deliver engaging training sessions, and collaborate with sales and support teams to ensure top-tier service.

Location is Coppell, TX with hybrid work options, and you will help gather feedback and drive continuous improvement. This role emphasizes exceptional communication, CRM proficiency, and the ability to